Once the Wave I participants are committed and have met the following exit criteria for Phase 1, the group will move into Phase 2 - Adoption of the KCS program.
Phase 1 Exit Criteria |
Benefits |
Readiness Evidence |
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Organization commitment |
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Strategic Framework complete |
Defined expectations for customer, employee, and organization |
Separate customer, employee, and business views with related benefits and anticipated results |
Content standard available |
Consistent article content |
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Article Quality Index defined |
High quality articles |
AQI can be captured in an easy to use tool and accessible to all coaches |
Workflow defined and tested |
Enable the Solve Loop |
Workflow has been documented and tested with current tools |
Process Integration Indicators defined | Process compliance | Link rate and link accuracy assessment process defined, and measures captured and available to coaches |
Licensing model defined | Rights and privileges aligned to competency | License level rights and privileges defined with clear criteria to award license and conditions and terms for removing a license |
Coaching model defined | Consistent interpretation of content standard and workflow | Coaches identified and trained |
Performance Assessment Model defined |
Learning and development |
Draft metrics developed and defined (largely derived from AQI and PII) |
Baseline metrics established |
Measure of progress |
All draft metrics have a baseline measure from within the organization |
Communication plan in place |
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Technology functional specifications drafted |
Minimize technology investment for Wave I (practice KCS before major investment in tools) |
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Adoption Road Map complete |
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Training program for Wave I users | Engage Wave I participants | Training materials and scenarios developed and tested |
Techniques to engage stakeholders in Phase I (see complete Stakeholder Engagement Matrix in Appendix C)
Audience | Executives | Managers | Knowledge Workers | Business Owners |
Phase 1 - Planning |
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