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KCS v6 Practices Guide

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The latest and most complete collection of information about how to do Knowledge-Centered Service (KCS®). This description of the KCS Practices and techniques is based on the collective experience of the Consortium members. 


(v6 released 04/21/16.  See changes in Appendix A. To be notified of ongoing updates to this document, please send an email to the Consortium. Registration is required to receive update notifications; see "Register" button in the upper right hand corner.  While we DO NOT recommend downloading this document because it is subject to change at any time, a 252-page, static pdf is available here.)


A good thing to read first is the KCS Principles and Core Concepts document, published 4/18/16.




Creative Commons License
KCS Practices Guide v6 by Consortium for Service Innovation is licensed under a Creative Commons Attribution-NonCommercial 4.0 International License.  Permissions beyond the scope of this license may be available at info@serviceinnovation.org.

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